Effective date: 1 January 2025
Overview
Page Aspen Hub provides professional audit services, not physical products. This policy covers deposits, cancellations, rescheduling, and refund eligibility for commissioned engagements.
Deposit and payment
A 40% deposit is required to confirm your audit date. The remaining balance is due upon delivery of the final report. All payments are made via bank transfer in Korean won.
Full refund eligibility
You are entitled to a full refund of your deposit if:
- We cancel the engagement due to auditor unavailability and cannot offer an alternative date within fourteen days
- You cancel more than fourteen days before the scheduled first session
- We determine during the initial scoping call that your situation falls outside our service capability and decline the engagement
Partial refund eligibility
If you cancel between seven and fourteen days before the scheduled first session, we refund 60% of your deposit. The retained portion covers administrative preparation and reserved scheduling.
If you cancel fewer than seven days before the scheduled first session, the deposit is non-refundable. We will attempt to reschedule once at no additional charge if you notify us within forty-eight hours of cancellation.
Non-refundable items
- Deposits for cancellations with less than seven days’ notice
- Discovery session fees once the session has been conducted
- Priority surcharges for expedited engagements that have already commenced
- Travel supplements if the auditor has already departed for an on-site visit outside Seoul
Work already started
If you terminate an engagement after the first on-site or remote session has begun, you owe fees proportional to work completed. We provide an itemised statement within three business days. Any deposit exceeding the completed work amount is refunded.
Rescheduling
One free reschedule is permitted if requested at least seven days before the original date. Additional reschedules incur a ₩150,000 administrative fee. Rescheduling with less than seven days’ notice is treated as a cancellation.
No-shows
If you are unavailable at the scheduled session time without prior notice, the session is charged in full. We wait thirty minutes before marking a no-show.
Report disputes
If you identify factual errors in a delivered report, we amend the report at no charge. Dissatisfaction with findings — such as discovering policy violations in your backup storage — is not grounds for refund. Our role is accurate documentation, not favourable conclusions.
Refund processing
Approved refunds are processed via bank transfer to the original account within fourteen business days. You will receive email confirmation when the transfer is initiated.
Cancellation by Page Aspen Hub
We reserve the right to cancel an engagement if you misrepresent the scope of holdings, request services outside our ethical boundaries (such as key recovery without owner authorisation), or behave threateningly toward our staff. In such cases, deposits are refunded minus any work already performed.
Contact for refund requests
Page Aspen Hub
Office 8, 24 Example-ro, Gangnam-gu, Seoul 00000
Email: contact@page-aspenhub.click
Phone: +82 2 0000 2180
Include your engagement reference number and the reason for your request. We respond within three business days.